Cleaner Brixton Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaner Brixton to residential and commercial customers. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, company, or organisation that requests or receives cleaning services from Cleaner Brixton.

Company means Cleaner Brixton, which provides cleaning services to the Customer.

Services means any cleaning or related services provided by the Company to the Customer at the agreed premises.

Premises means the property or properties where the Services are to be carried out.

Cleaner means the employee, subcontractor or representative of the Company who attends the Premises to perform the Services.

2. Scope of Services

The Company offers professional cleaning services within its operational service area, including but not limited to domestic cleaning, end of tenancy cleaning, office cleaning, deep cleaning and related tasks as agreed at the time of booking.

The precise scope of the Services, including the areas and tasks to be covered, will be agreed with the Customer during the booking process. Any additional tasks requested on the day of service are subject to the Cleaner’s discretion and the Company’s confirmation and may incur additional charges.

The Company reserves the right to decline any work that it considers unsafe, unsuitable or outside the agreed scope of Services.

3. Booking Process

Bookings can be made by the Customer through the Company’s chosen communication methods. When making a booking, the Customer must provide accurate and complete information about the Premises, the type of service required, access arrangements and any relevant conditions such as presence of pets, parking restrictions or building access codes.

All bookings are subject to availability and confirmation by the Company. A booking is considered accepted only when the Company confirms the date, time, service details and indicative price to the Customer.

The Customer is responsible for ensuring that the booking details are correct. Any changes to the booking, including changes to the date, time, duration, type of service or Premises, must be requested in advance and are subject to the Company’s approval and availability. Changes may result in an adjustment to the quoted fee.

The Company may request a deposit or pre-authorisation to secure the booking. Where this is required, the booking is not confirmed until the deposit or pre-authorisation has been successfully processed.

4. Access to the Premises

The Customer must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed start time. This includes providing keys, access codes, concierge permissions or any other necessary instructions in good time.

If the Cleaner is unable to gain access due to incorrect information, missing keys or other access issues, the Company may treat this as a late cancellation and a call-out or cancellation fee may be charged in accordance with these Terms and Conditions.

Where keys are provided to the Company, they will be securely stored and coded so that the Customer’s address is not readily identifiable. The Company will take reasonable care of keys but is not liable for any loss arising from circumstances beyond its reasonable control.

5. Customer Obligations

The Customer agrees to provide a safe environment for the Cleaner, including safe access to and within the Premises, adequate lighting, running water, electricity and, where necessary, heating.

The Customer must inform the Company of any hazards, special risks, delicate surfaces, valuable items, or areas that require special care before the start of the Services. This includes, without limitation, fragile items, unstable fittings, pre-existing damage, or surfaces that may be unsuitable for standard cleaning products.

The Customer must ensure that children and pets are supervised while the Cleaner is working and kept away from cleaning equipment and products for health and safety reasons.

The Customer is responsible for securing any valuables, cash, jewellery and important documents before the Cleaner attends the Premises. The Company does not accept responsibility for loss of items that have not been appropriately secured.

6. Cleaning Products and Equipment

Unless otherwise agreed, the Company will supply cleaning products and equipment necessary to perform the Services. The Customer must inform the Company in advance of any allergies, sensitivities or other concerns related to cleaning products.

Where the Customer prefers the use of their own products or equipment, this must be agreed in advance. The Company accepts no liability for any damage or unsatisfactory results arising from the use of Customer-supplied products or faulty equipment.

7. Pricing and Payments

Prices for the Services are based on the information provided by the Customer at the time of booking, including the size and condition of the Premises and the nature of the work requested. The Company reserves the right to amend the price if the information provided is incomplete or inaccurate, or if the actual condition of the Premises requires additional time or work.

All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.

Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services. Where invoicing is agreed, payment must be made within the specified timeframe. The Customer remains responsible for ensuring that payments are made on time.

The Company accepts payment by the methods specified at the time of booking. The Customer must ensure that any payment details provided are accurate and that sufficient funds are available.

Late payments may incur interest and administrative charges. The Company reserves the right to suspend or cancel future services if payment is overdue.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. Where adequate notice is provided, no cancellation fee will normally apply.

If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full cost of the booked service, to cover the time reserved and any associated costs.

Failure to provide access to the Premises at the agreed time may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a booking if cleaners are unavailable, access is unsafe, severe weather or other events beyond the Company’s control make it impracticable to attend, or if the Customer is in breach of these Terms and Conditions. In such cases, the Company will endeavour to give as much notice as reasonably possible and to offer an alternative appointment. The Company is not liable for any consequential losses arising from such cancellation or rescheduling.

9. Quality and Complaints

The Company aims to provide Services to a professional standard. The Customer should inspect the completed work as soon as reasonably practicable after the visit.

If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and in any event within 24 hours of completion. The Company will reasonably investigate the complaint and, where appropriate, may arrange a re-clean of the affected areas or offer another form of resolution at its discretion.

Complaints made outside the specified timeframe may be harder to verify and may not be eligible for re-cleaning or compensation.

10. Liability and Insurance

The Company holds appropriate insurance cover for its business activities, subject to the terms, conditions and exclusions of the relevant policies.

The Company will take reasonable care when delivering the Services but shall not be liable for normal wear and tear, pre-existing damage, or for any deterioration that occurs as a result of cleaning where surfaces or fabrics are already compromised or unsuitable for standard cleaning methods.

The Customer must report any alleged damage or loss to the Company as soon as possible and in any event within 24 hours of becoming aware of it. The Customer must provide evidence and reasonable access for inspection. Failure to report within this timeframe may affect the ability of the Company or its insurers to investigate and respond.

The Company’s total liability arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the specific service during which the incident occurred or any amount actually recovered from the Company’s insurers, whichever is greater, unless otherwise required by law.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

11. Waste and Environmental Regulations

The Company will comply with applicable waste and environmental regulations relevant to its cleaning activities within its service area.

Household and office waste generated during routine cleaning will normally be placed in the Customer’s existing waste and recycling receptacles at the Premises, using the local collection systems available. The Company does not provide removal or transportation of large quantities of waste, hazardous waste, building rubble, chemical waste, electrical items or similar materials, unless expressly agreed in advance and permitted by law.

The Customer is responsible for informing the Company of any waste on the Premises that may be hazardous, contaminated or otherwise subject to special handling or disposal requirements. The Company reserves the right to refuse to handle such waste and to charge for any additional time or measures required to ensure health, safety and regulatory compliance.

The Customer must ensure that any special local rules relating to waste separation, recycling, or disposal at the Premises are clearly communicated to the Company in advance. The Company will use reasonable efforts to follow such instructions where lawful and practicable.

12. Health and Safety

The Company is committed to operating in accordance with applicable health and safety laws and guidelines. Cleaners may refuse to undertake any task that they consider unsafe or beyond their training.

The Customer must not request the Cleaner to undertake any work that involves working at dangerous heights, handling hazardous materials, or using equipment in an unsafe manner. This includes, but is not limited to, standing on unstable furniture or climbing outside of appropriate ladders or access equipment.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, public transport disruption, strikes, pandemics, government restrictions, or failure of utilities.

In such circumstances, the Company may suspend the Services for the duration of the event or agree a revised schedule with the Customer.

14. Data Protection and Privacy

The Company will handle personal data provided by the Customer in accordance with applicable data protection legislation. Personal data will be collected and used only for the purposes of managing bookings, delivering Services, processing payments, responding to enquiries and complying with legal obligations.

The Customer is responsible for ensuring that any personal data of third parties provided to the Company, such as contact details for building managers or key holders, is provided lawfully and with appropriate permissions.

15. Termination

Either party may terminate ongoing or recurring service arrangements by giving notice in accordance with any agreed minimum term or notice period. For one-off services, the arrangements will normally terminate upon completion and payment.

The Company may terminate any service arrangement with immediate effect if the Customer fails to pay amounts due, behaves in an abusive or threatening manner towards staff, breaches these Terms and Conditions, or creates health and safety risks at the Premises.

16. Amendments to Terms

The Company reserves the right to amend these Terms and Conditions from time to time. The current version will apply to each booking. Where changes materially affect ongoing or recurring services, the Company will endeavour to notify affected Customers in advance.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which will continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written service description or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.