Cleaner Brixton Privacy Policy

This Privacy Policy explains how Cleaner Brixton collects, uses, stores and protects personal data relating to our customers and prospective customers. It also explains your rights under the General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Brixton customers and prospective customers within our service area.

Who this Privacy Policy applies to

This Privacy Policy applies to individuals who use or express an interest in Cleaner Brixton services, including domestic and commercial cleaning services, and to individuals who interact with us in person, by phone, or through online channels. By engaging with Cleaner Brixton, you acknowledge that you have read and understood this Privacy Policy.

Types of personal data we collect

Cleaner Brixton may collect, use and store the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details, such as your name, title, residential or business address, and preferred contact details. Booking and service information, such as property type, access instructions, services requested, dates and times of bookings, records of work carried out, and any photographs you voluntarily provide of the areas to be cleaned. Payment and billing information, such as details needed to process payments and information included on invoices and receipts. Communication data, such as your correspondence with us, service feedback, complaints, and any other information you choose to provide when you contact us. Technical and usage data, such as information about how you interact with our website or digital tools, including device type, browser type, and basic usage statistics where this is collected.

We do not intentionally collect special categories of personal data such as health or medical details, except where you voluntarily provide relevant information that is necessary for us to adapt our services, for example health-related instructions concerning cleaning products to be used or avoided.

How we collect your data

We collect personal data in several ways. Directly from you when you contact us to enquire about services, request a quote, make a booking, complete a form, provide feedback, or communicate with us by any means. Indirectly through your use of our website or digital tools, including cookies or similar technologies where these are used. Through third parties or public sources where lawful and relevant, such as payment providers, referral partners, or publicly available registers.

Purposes and lawful bases for processing

Cleaner Brixton processes your personal data only when we have a lawful basis to do so. The main purposes and related lawful bases are:

To provide cleaning services and manage bookings. We use your identification, contact and booking information to confirm appointments, deliver cleaning services and manage access. The lawful basis is performance of a contract or taking steps at your request before entering into a contract. To handle payments and accounting. We use payment and billing information to process payments, issue invoices, and keep financial records. The lawful basis is performance of a contract and compliance with our legal obligations relating to accounting and taxation. To communicate with you about your services. We use your contact details and service information to send booking confirmations, reminders, updates about your services, and to respond to your enquiries. The lawful basis is performance of a contract or legitimate interests in ensuring effective service delivery and customer support. To improve and develop our services. We may use technical, usage and feedback data to monitor performance, improve service quality, train staff and develop new offerings. The lawful basis is our legitimate interests in running and developing our business, balanced against your rights and freedoms. To comply with legal and regulatory obligations. We may process your data to meet legal, tax, insurance and regulatory requirements, or in response to lawful requests from authorities. The lawful basis is compliance with a legal obligation. To send you marketing communications. Where you have given your consent, or where permitted by law using a legitimate interests basis, we may send you information about Cleaner Brixton services, offers and updates. You can opt out of marketing communications at any time.

Data sharing and processors

Cleaner Brixton uses selected third parties to help deliver our services and manage our operations. These third parties may act as data processors and will only process your personal data on our documented instructions and for specified purposes. They are required to keep your data secure and confidential and to comply with applicable data protection laws.

Depending on the services you use, we may share your personal data with payment processing providers to securely process payments, accounting or administration providers to help manage invoices, records and business operations, IT and hosting providers to operate and maintain our website and digital systems, and cleaning professionals or teams who carry out services at your property, who will receive only the information necessary to perform the agreed work.

We do not sell your personal data. We will only disclose personal data to other third parties where required by law, in connection with legal proceedings, or where you have explicitly requested or consented to such disclosure.

International data transfers

Where we or our processors store or access personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other mechanisms recognised by data protection law as providing an adequate level of protection for your personal data.

Data retention

Cleaner Brixton retains personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting or reporting requirements.

In general, we will retain customer and booking records for a period that allows us to manage ongoing services, handle queries or complaints, and maintain accurate business records. Financial and invoice records will typically be retained for the period required under applicable tax and accounting laws. Marketing data such as consent records and contact details will be retained until you withdraw consent or object to processing, or until we determine that it is no longer necessary to keep the data for the related purpose.

When personal data is no longer needed, we will take steps to delete or anonymise it securely.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those employees, contractors and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You should take reasonable steps to protect your own information, such as keeping login details confidential and reporting any suspected misuse of your data.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

You have the right to access your personal data and obtain a copy of the information we hold about you. You have the right to request correction of inaccurate or incomplete personal data. You have the right to request erasure of your personal data where there is no longer a lawful basis for us to continue processing it. You have the right to request restriction of processing in certain circumstances, for example while we verify the accuracy of data. You have the right to object to processing that is based on our legitimate interests or for direct marketing purposes. You have the right to data portability, allowing you to receive certain personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights in relation to Cleaner Brixton, or if you have any questions or concerns about how we handle your personal data, you can contact us using our published contact details. We will respond to your request as required by applicable law and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with your local supervisory authority for data protection if you believe that your data protection rights have been infringed. We encourage you to contact Cleaner Brixton first so that we can try to resolve any issues directly.

Changes to this Privacy Policy

Cleaner Brixton may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

This Privacy Policy applies to all Cleaner Brixton customers and prospective customers in our service area and is intended to provide clear and transparent information about our processing of personal data in compliance with the General Data Protection Regulation and related data protection laws.