Privacy Policy - Cleaner Brixton

Cleaner Brixton is committed to protecting the privacy of all customers in the Brixton area. This Privacy Policy explains how personal data is collected, used, stored, shared, and protected when you use our cleaning services. It applies to all Cleaner Brixton customers in the area, including domestic, regular, one-off, and end-of-tenancy cleaning clients.

1. Who We Are

For the purposes of data protection law, Cleaner Brixton acts as the data controller for the personal data we collect and use in connection with our services. This means we decide why and how your personal data is processed. We are committed to handling your information in line with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We collect only the information that is necessary to provide and manage our services, respond to requests, and meet legal obligations. Depending on the service you request, we may collect the following categories of data:

• Identity data: your name and, where needed, the name of another person who manages the booking.
• Contact data: address, telephone number, and email address.
• Service data: details about the property, cleaning preferences, access instructions, and service history.
• Billing data: payment-related information, invoicing details, and transaction records.
• Communications: messages, feedback, complaints, and records of correspondence.
• Technical data: limited information such as device or browser details if you interact with our digital systems.

We do not intentionally collect special category data unless it is necessary and you have provided it voluntarily, or we are required to do so for a legitimate business or legal reason. We ask that you do not share unnecessary sensitive information with us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To arrange and deliver cleaning services at your property.
• To confirm bookings, manage schedules, and respond to service requests.
• To process payments, issue invoices, and maintain financial records.
• To communicate with you about appointments, changes, or service updates.
• To handle complaints, disputes, or service issues.
• To improve the quality, safety, and efficiency of our services.
• To comply with legal, accounting, insurance, or regulatory obligations.

We only use your personal data for clear, lawful, and necessary purposes. We will not use it in ways that are incompatible with those purposes unless required or permitted by law.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Most of our processing is necessary to perform a contract or take steps before entering into one. This includes managing your booking, cleaning your property, processing payments, and communicating service details.

Legitimate Interests

We may process your data where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Examples include improving our services, keeping accurate internal records, preventing misuse, and handling customer enquiries. We always consider whether our interests are appropriate and proportionate.

Legal Obligation

Some data must be processed to meet legal requirements, such as tax, accounting, insurance, or record-keeping duties.

Consent

Where required, we rely on your consent, for example for certain optional communications or specific uses of data not covered by another lawful basis. You may withdraw consent at any time, but this will not affect processing that has already taken place lawfully.

5. Data Sharing and Processors

We may share personal data with trusted third-party service providers, known as processors, who help us run our business and deliver services. These processors are only permitted to use your data according to our instructions and must protect it appropriately.

Examples of processors may include:

• Payment service providers that securely process transactions.
• Accounting or bookkeeping providers that support financial administration.
• IT and hosting providers that store or support our business systems.
• Communication providers that help us send service-related messages.
• Customer management tools used to organise appointments and records.

We may also disclose data where required by law, such as to public authorities, regulators, courts, or law enforcement agencies. We do not sell personal data. If any data is transferred outside the United Kingdom, we will make sure appropriate safeguards are in place to protect it.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including service delivery, legal compliance, and dispute resolution. Retention periods vary depending on the type of data and the reason it was collected.

• Customer and service records: retained for the duration of the service relationship and for a reasonable period afterwards.
• Financial and invoicing records: retained for the period required by tax and accounting law.
• Complaint or dispute records: retained as long as needed to resolve the matter and defend legal claims.
• Consent-based data: retained until you withdraw consent or it is no longer needed.

When data is no longer needed, we will securely delete, anonymise, or archive it in line with our retention practices.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited access to personal information on a need-to-know basis. While no system can be guaranteed to be completely secure, we take privacy and security seriously and review our practices regularly.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete information.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restriction: to ask us to limit how we use your data in certain situations.
• Right to object: to object to processing based on legitimate interests or direct marketing.
• Right to data portability: to receive certain data in a structured, commonly used format.
• Right to withdraw consent: where processing is based on consent.

If you wish to exercise any of these rights, we will respond in accordance with applicable law. In some cases, we may need to keep certain information where required by law or where we have a valid legal reason to retain it.

9. Children’s Data

Our services are intended for adult customers and household occupants. We do not knowingly collect personal data from children for marketing or service administration purposes. If we become aware that we have collected data from a child without an appropriate lawful basis, we will take steps to delete it where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or service operations. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

11. Summary of Our Approach

Cleaner Brixton collects only necessary personal data, uses it for legitimate service and legal purposes, shares it only with trusted processors or where required by law, and keeps it only for as long as needed. We aim to act transparently, securely, and fairly in all data processing activities. Your privacy matters to us, and we are committed to respecting your rights at every stage of your relationship with Cleaner Brixton.